Help & Troubleshooting

Most issues on Golf Empire can be resolved quickly with the steps below. If your problem isn't covered here, or the suggested fix doesn't work, please get in touch — we usually respond within a working day or two.

The most common cause of login problems is out-of-date cookies or stored site data. Clearing these for Golf Empire (without affecting other websites) usually fixes it.

How to clear Golf Empire site data in your browser:

In the address bar at the top of your screen (where you see https://www.golfempire.co.uk) you'll see a small padlock or filter icon. Click on it and follow the steps below for your browser:

• Chrome & Brave — Click Site settings, then click Clear data. Refresh the page and try logging in again.
• Edge — Click Cookies, then scroll down the list of cookies (with arrows next to them) until you see golfempire.co.uk. Click on it and select Remove. Repeat for www.golfempire.co.uk if it also appears.
• Firefox — Click Clear cookies and site data, then Clear when prompted.
• Safari (macOS) — Go to Safari → Settings → Privacy → Manage Website Data. Search for "golfempire" and click Remove.
• Safari (iPhone/iPad) — Open the device Settings, scroll to Safari, then Advanced → Website Data. Tap Edit, find Golf Empire in the list and remove it.

After clearing, refresh the page and try logging in again. If you still can't log in, please email us with the name of your browser and a short description of what happens when you try to log in (e.g. "page loops back to the login screen", "error message says X").

If our weekly or monthly newsletter has stopped arriving:

• Check your spam or junk folder — even legitimate senders end up there sometimes. If you find one of our emails, mark it as "not spam" so future emails arrive in your inbox.
• Check our promotions tab (Gmail users) — our emails sometimes get filtered to the Promotions tab. Drag one back to your Primary inbox to teach Gmail to deliver future emails there.
• Add us to your contacts — saving info@golfempire.co.uk as a contact helps email providers trust our messages.
• Check your subscription is active — visit your Golfers Profile to manage your subscription or re-subscribe.

If you have a Premium membership but can't access Premium tools or content:

• Make sure you're logged in. The site shows different content to logged-in members.
• Try logging out and logging back in — this refreshes your membership status.
• If you've recently upgraded, allow a few minutes for the change to take effect.
• If you're using a different device or browser than usual, you may need to log in again.
• If none of the above works, please email us with your registered email address.

Saved favourites are linked to your member account, so:

• Make sure you're logged in to the same account you used when you saved them.
• For ongoing favourites that travel with you across devices, we recommend signing up for a free Golf Empire account.

For questions about Premium membership payments, renewals, cancellations or refunds, please email us directly. Include your registered email address and a brief description of the issue, and we'll get back to you within a working day or two.

Occasionally the date, format or entry fee may be out of date if the club has changed it after sending us the original details. If you spot something that looks wrong:

• For your own safety, always double-check the club's own website or call them before assuming a Golf Empire listing is current.
• Let us know via email and we'll update the listing — usually within 24 hours during the season.

For questions about how Golf Empire uses cookies, manages advertising consent, or handles personal data:

• See our cookies policy for what cookies we use and why.
• See our privacy policy for how we handle personal data.
• To change your advertising consent, click the small floating icon in the corner of your screen (usually a padlock, fingerprint or shield icon depending on your screen size) to reopen the consent manager.

If your issue isn't covered above, or the suggested steps haven't worked, please email info@golfempire.co.uk with:

• The email address registered to your Golf Empire account (if relevant)
• A short description of what you're trying to do and what's happening instead
• The device and browser you're using (e.g. "iPhone, Safari" or "Windows laptop, Chrome")
• Any error messages you see

That information helps us diagnose the issue quickly and get you a useful answer first time.

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